State-of-the-art natural language processing models have been shown to achieve remarkable performance in ‘closed-world’ settings where all the labels in the evaluation set are known at training time. However, in real-world settings, ‘novel’ instances that do not belong to any known class are often observed. This renders the ability to deal with novelties crucial. To initiate a systematic research in this important area of ‘dealing with novelties’, we introduce NoveltyTask, a multi-stage task to evaluate a system’s performance on pipelined novelty ‘detection’ and ‘accommodation’ tasks. We provide mathematical formulation of NoveltyTask and instantiate it with the authorship attribution task that pertains to identifying the correct author of a given text. We use amazon reviews corpus and compile a large dataset (consisting of 250k instances across 200 authors/labels) for NoveltyTask. We conduct comprehensive experiments and explore several baseline methods for the task. Our results show that the methods achieve considerably low performance making the task challenging and leaving sufficient room for improvement. Finally, we believe our work will encourage research in this underexplored area of dealing with novelties, an important step en route to developing robust systems.

In the field of information retrieval, Query Likelihood Models (QLMs) rank documents based on the probability of generating the query given the content of a document. Recently, advanced large language models (LLMs) have emerged as effective QLMs, showcasing promising ranking capabilities. This paper focuses on investigating the genuine zero-shot ranking effectiveness of recent LLMs, which are solely pre-trained on unstructured text data without supervised instruction fine-tuning. Our findings reveal the robust zero-shot ranking ability of such LLMs, highlighting that additional instruction fine-tuning may hinder effectiveness unless a question generation task is present in the fine-tuning dataset. Furthermore, we introduce a novel state-of-the-art ranking system that integrates LLM-based QLMs with a hybrid zero-shot retriever, demonstrating exceptional effectiveness in both zero-shot and few-shot scenarios. We make our codebase publicly available at https://github.com/ielab/llm-qlm.

Continual learning (CL) has two main objectives: preventing catastrophic forgetting (CF) and encouraging knowledge transfer (KT). The existing literature mainly focused on overcoming CF. Some work has also been done on KT when the tasks are similar. To our knowledge, only one method has been proposed to learn a sequence of mixed tasks. However, these techniques still suffer from CF and/or limited KT. This paper proposes a new CL method to achieve both. It overcomes CF by isolating the knowledge of each task via discovering a sub-network for it. A soft-masking mechanism is also proposed to preserve the previous knowledge and to enable the new task to leverage the past knowledge to achieve KT. Experiments using classification, generation, information extraction, and their mixture (i.e., heterogeneous tasks) show that the proposed method consistently outperforms strong baselines.

Existing research has shown that a multilingual pre-trained language model fine-tuned with one (source) language also performs well on downstream tasks for non-source languages, even though no fine-tuning is done on these languages. However, there is a clear gap between the performance of the source language and that of the non-source languages. This paper analyzes the fine-tuning process, discovers when the performance gap changes and identifies which network weights affect the overall performance most. Additionally, the paper seeks to answer to what extent the gap can be reduced by reducing forgetting. Based on the analysis results, a method named Fine-tuning slow and fast with four training policies is proposed to address these issues. Experimental results show the proposed method outperforms baselines by a clear margin.

Recent studies find existing self-supervised speech encoders contain primarily acoustic rather than semantic information. As a result, pipelined supervised automatic speech recognition (ASR) to large language model (LLM) systems achieve state-of-the-art results on semantic spoken language tasks by utilizing rich semantic representations from the LLM. These systems come at the cost of labeled audio transcriptions, which is expensive and time-consuming to obtain. We propose a task-agnostic unsupervised way of incorporating semantic information from LLMs into self-supervised speech encoders without labeled audio transcriptions. By introducing semantics, we improve existing speech encoder spoken language understanding (SLU) performance by over 5% on intent classification (IC), with modest gains in named entity resolution (NER) and slot filling (SF), and spoken question answering (SQA) FF1 score by over 2%. Our approach, which uses no ASR data, achieves similar performance as methods trained on over 100 hours of labeled audio transcripts, demonstrating the feasibility of unsupervised semantic augmentations to existing speech encoders.

Despite the great success of pre-trained language models, it is still a challenge to use these models for continual learning, especially for the class-incremental learning (CIL) setting due to catastrophic forgetting (CF). This paper reports our finding that if we formulate CIL as a continual label generation problem, CF is drastically reduced and the generalizable representations of pre-trained models can be better retained. We thus propose a new CIL method (VAG) that also leverages the sparsity of vocabulary to focus the generation and creates pseudo-replay samples by using label semantics. Experimental results show that VAG outperforms baselines by a large margin.

Health coaching helps patients identify and accomplish lifestyle-related goals, effectively improving the control of chronic diseases and mitigating mental health conditions. However, health coaching is cost-prohibitive due to its highly personalized and labor-intensive nature. In this paper, we propose to build a dialogue system that converses with the patients, helps them create and accomplish specific goals, and can address their emotions with empathy. However, building such a system is challenging since real-world health coaching datasets are limited and empathy is subtle. Thus, we propose a modularized health coaching dialogue with simplified NLU and NLG frameworks combined with mechanism-conditioned empathetic response generation. Through automatic and human evaluation, we show that our system generates more empathetic, fluent, and coherent responses and outperforms the state-of-the-art in NLU tasks while requiring less annotation. We view our approach as a key step towards building automated and more accessible health coaching systems.

Existing studies in dialogue system research mostly treat task-oriented dialogue and chit-chat as separate domains. Towards building a human-like assistant that can converse naturally and seamlessly with users, it is important to build a dialogue system that conducts both types of conversations effectively. In this work, we investigate how task-oriented dialogue and knowledge-grounded chit-chat can be effectively integrated into a single model. To this end, we create a new dataset, KETOD (Knowledge-Enriched Task-Oriented Dialogue), where we naturally enrich task-oriented dialogues with chit-chat based on relevant entity knowledge. We also propose two new models, SimpleToDPlus and Combiner, for the proposed task. Experimental results on both automatic and human evaluations show that the proposed methods can significantly improve the performance in knowledge-enriched response generation while maintaining a competitive task-oriented dialog performance. We believe our new dataset will be a valuable resource for future studies. Our dataset and code are publicly available at https://github.com/facebookresearch/ketod.

Entity Alignment (EA) aims to find equivalent entities between two Knowledge Graphs (KGs). While numerous neural EA models have been devised, they are mainly learned using labelled data only. In this work, we argue that different entities within one KG should have compatible counterparts in the other KG due to the potential dependencies among the entities. Making compatible predictions thus should be one of the goals of training an EA model along with fitting the labelled data: this aspect however is neglected in current methods. To power neural EA models with compatibility, we devise a training framework by addressing three problems: (1) how to measure the compatibility of an EA model; (2) how to inject the property of being compatible into an EA model; (3) how to optimise parameters of the compatibility model. Extensive experiments on widely-used datasets demonstrate the advantages of integrating compatibility within EA models. In fact, state-of-the-art neural EA models trained within our framework using just 5% of the labelled data can achieve comparable effectiveness with supervised training using 20% of the labelled data.

Much of the existing work on text novelty detection has been studied at the topic level, i.e., identifying whether the topic of a document or a sentence is novel or not. Little work has been done at the fine-grained semantic level (or contextual level). For example, given that we know Elon Musk is the CEO of a technology company, the sentence “Elon Musk acted in the sitcom The Big Bang Theory” is novel and surprising because normally a CEO would not be an actor. Existing topic-based novelty detection methods work poorly on this problem because they do not perform semantic reasoning involving relations between named entities in the text and their background knowledge. This paper proposes an effective model (called PAT-SND) to solve the problem, which can also characterize the novelty. An annotated dataset is also created. Evaluation shows that PAT-SND outperforms 10 baselines by large margins.

Domain-adaptive pre-training (or DA-training for short), also known as post-training, aimsto train a pre-trained general-purpose language model (LM) using an unlabeled corpus of aparticular domain to adapt the LM so that end-tasks in the domain can give improved performances. However, existing DA-training methods are in some sense blind as they do not explicitly identify what knowledge in the LM should be preserved and what should be changed by the domain corpus. This paper shows that the existing methods are suboptimal and proposes a novel method to perform a more informed adaptation of the knowledge in the LM by (1) soft-masking the attention heads based on their importance to best preserve the general knowledge in the LM and (2) contrasting the representations of the general and the full (both general and domain knowledge) to learn an integrated representation with both general and domain-specific knowledge. Experimental results will demonstrate the effectiveness of the proposed approach.

Recent work on applying large language models (LMs) achieves impressive performance in many NLP applications. Adapting or posttraining an LM using an unlabeled domain corpus can produce even better performance for end-tasks in the domain. This paper proposes the problem of continually extending an LM by incrementally post-train the LM with a sequence of unlabeled domain corpora to expand its knowledge without forgetting its previous skills. The goal is to improve the few-shot end-task learning in these domains. The resulting system is called CPT (Continual PostTraining), which to our knowledge, is the first continual post-training system. Experimental results verify its effectiveness.

Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging conversations. In this work, we propose to integrate both types of systems by Adding Chit-Chat to ENhance Task-ORiented dialogues (ACCENTOR), with the goal of making virtual assistant conversations more engaging and interactive. Specifically, we propose a Human <-> AI collaborative data collection approach for generating diverse chit-chat responses to augment task-oriented dialogues with minimal annotation effort. We then present our new chit-chat-based annotations to 23.8K dialogues from two popular task-oriented datasets (Schema-Guided Dialogue and MultiWOZ 2.1) and demonstrate their advantage over the originals via human evaluation. Lastly, we propose three new models for adding chit-chat to task-oriented dialogues, explicitly trained to predict user goals and to generate contextually relevant chit-chat responses. Automatic and human evaluations show that, compared with the state-of-the-art task-oriented baseline, our models can code-switch between task and chit-chat to be more engaging, interesting, knowledgeable, and humanlike, while maintaining competitive task performance.

This paper studies continual learning (CL) of a sequence of aspect sentiment classification (ASC) tasks. Although some CL techniques have been proposed for document sentiment classification, we are not aware of any CL work on ASC. A CL system that incrementally learns a sequence of ASC tasks should address the following two issues: (1) transfer knowledge learned from previous tasks to the new task to help it learn a better model, and (2) maintain the performance of the models for previous tasks so that they are not forgotten. This paper proposes a novel capsule network based model called B-CL to address these issues. B-CL markedly improves the ASC performance on both the new task and the old tasks via forward and backward knowledge transfer. The effectiveness of B-CL is demonstrated through extensive experiments.

Zero-shot cross-domain dialogue state tracking (DST) enables us to handle unseen domains without the expense of collecting in-domain data. In this paper, we propose a slot descriptions enhanced generative approach for zero-shot cross-domain DST. Specifically, our model first encodes a dialogue context and a slot with a pre-trained self-attentive encoder, and generates slot value in auto-regressive manner. In addition, we incorporate Slot Type Informed Descriptions that capture the shared information of different slots to facilitates the cross-domain knowledge transfer. Experimental results on MultiWOZ shows that our model significantly improve existing state-of-the-art results in zero-shot cross-domain setting.

Regular physical activity is associated with a reduced risk of chronic diseases such as type 2 diabetes and improved mental well-being. Yet, more than half of the US population is insufficiently active. Health coaching has been successful in promoting healthy behaviors. In this paper, we present our work towards assisting health coaches by extracting the physical activity goal the user and coach negotiate via text messages. We show that information captured by dialogue acts can help to improve the goal extraction results. We employ both traditional and transformer-based machine learning models for dialogue acts prediction and find them statistically indistinguishable in performance on our health coaching dataset. Moreover, we discuss the feedback provided by the health coaches when evaluating the correctness of the extracted goal summaries. This work is a step towards building a virtual assistant health coach to promote a healthy lifestyle.

Existing conversational systems are mostly agent-centric, which assumes the user utterances will closely follow the system ontology. However, in real-world scenarios, it is highly desirable that users can speak freely and naturally. In this work, we attempt to build a user-centric dialogue system for conversational recommendation. As there is no clean mapping for a user’s free form utterance to an ontology, we first model the user preferences as estimated distributions over the system ontology and map the user’s utterances to such distributions. Learning such a mapping poses new challenges on reasoning over various types of knowledge, ranging from factoid knowledge, commonsense knowledge to the users’ own situations. To this end, we build a new dataset named NUANCED that focuses on such realistic settings, with 5.1k dialogues, 26k turns of high-quality user responses. We conduct experiments, showing both the usefulness and challenges of our problem setting. We believe NUANCED can serve as a valuable resource to push existing research from the agent-centric system to the user-centric system. The code and data are publicly available.

In this work, we study how the finetuning stage in the pretrain-finetune framework changes the behavior of a pretrained neural language generator. We focus on the transformer encoder-decoder model for the open-domain dialogue response generation task. Our major finding is that after standard finetuning, the model forgets some of the important language generation skills acquired during large-scale pretraining. We demonstrate the forgetting phenomenon through a set of detailed behavior analysis from the perspectives of knowledge transfer, context sensitivity, and function space projection. As a preliminary attempt to alleviate the forgetting problem, we propose an intuitive finetuning strategy named “mix-review”. We find that mix-review effectively regularizes the finetuning process, and the forgetting problem is alleviated to some extent. Finally, we discuss interesting behavior of the resulting dialogue model and its implications.

Hierarchical Text Classification (HTC) is a challenging task that categorizes a textual description within a taxonomic hierarchy. Most of the existing methods focus on modeling the text. Recently, researchers attempt to model the class representations with some resources (e.g., external dictionaries). However, the concept shared among classes which is a kind of domain-specific and fine-grained information has been ignored in previous work. In this paper, we propose a novel concept-based label embedding method that can explicitly represent the concept and model the sharing mechanism among classes for the hierarchical text classification. Experimental results on two widely used datasets prove that the proposed model outperforms several state-of-the-art methods. We release our complementary resources (concepts and definitions of classes) for these two datasets to benefit the research on HTC.

This paper proposes to study a fine-grained semantic novelty detection task, which can be illustrated with the following example. It is normal that a person walks a dog in the park, but if someone says “A man is walking a chicken in the park”, it is novel. Given a set of natural language descriptions of normal scenes, we want to identify descriptions of novel scenes. We are not aware of any existing work that solves the problem. Although existing novelty or anomaly detection algorithms are applicable, since they are usually topic-based, they perform poorly on our fine-grained semantic novelty detection task. This paper proposes an effective model (called GAT-MA) to solve the problem and also contributes a new dataset. Experimental evaluation shows that GAT-MA outperforms 11 baselines by large margins.

Entity Alignment (EA) aims to match equivalent entities across different Knowledge Graphs (KGs) and is an essential step of KG fusion. Current mainstream methods – neural EA models – rely on training with seed alignment, i.e., a set of pre-aligned entity pairs which are very costly to annotate. In this paper, we devise a novel Active Learning (AL) framework for neural EA, aiming to create highly informative seed alignment to obtain more effective EA models with less annotation cost. Our framework tackles two main challenges encountered when applying AL to EA: (1) How to exploit dependencies between entities within the AL strategy. Most AL strategies assume that the data instances to sample are independent and identically distributed. However, entities in KGs are related. To address this challenge, we propose a structure-aware uncertainty sampling strategy that can measure the uncertainty of each entity as well as its impact on its neighbour entities in the KG. (2) How to recognise entities that appear in one KG but not in the other KG (i.e., bachelors). Identifying bachelors would likely save annotation budget. To address this challenge, we devise a bachelor recognizer paying attention to alleviate the effect of sampling bias. Empirical results show that our proposed AL strategy can significantly improve sampling quality with good generality across different datasets, EA models and amount of bachelors.

This paper studies continual learning (CL) of a sequence of aspect sentiment classification (ASC) tasks in a particular CL setting called domain incremental learning (DIL). Each task is from a different domain or product. The DIL setting is particularly suited to ASC because in testing the system needs not know the task/domain to which the test data belongs. To our knowledge, this setting has not been studied before for ASC. This paper proposes a novel model called CLASSIC. The key novelty is a contrastive continual learning method that enables both knowledge transfer across tasks and knowledge distillation from old tasks to the new task, which eliminates the need for task ids in testing. Experimental results show the high effectiveness of CLASSIC.

Continual learning in task-oriented dialogue systems allows the system to add new domains and functionalities overtime after deployment, without incurring the high cost of retraining the whole system each time. In this paper, we propose a first-ever continual learning benchmark for task-oriented dialogue systems with 37 domains to be learned continuously in both modularized and end-to-end learning settings. In addition, we implement and compare multiple existing continual learning baselines, and we propose a simple yet effective architectural method based on residual adapters. We also suggest that the upper bound performance of continual learning should be equivalent to multitask learning when data from all domain is available at once. Our experiments demonstrate that the proposed architectural method and a simple replay-based strategy perform better, by a large margin, compared to other continuous learning techniques, and only slightly worse than the multitask learning upper bound while being 20X faster in learning new domains. We also report several trade-offs in terms of parameter usage, memory size and training time, which are important in the design of a task-oriented dialogue system. The proposed benchmark is released to promote more research in this direction.

Zero-shot transfer learning for dialogue state tracking (DST) enables us to handle a variety of task-oriented dialogue domains without the expense of collecting in-domain data. In this work, we propose to transfer the cross-task knowledge from general question answering (QA) corpora for the zero-shot DST task. Specifically, we propose TransferQA, a transferable generative QA model that seamlessly combines extractive QA and multi-choice QA via a text-to-text transformer framework, and tracks both categorical slots and non-categorical slots in DST. In addition, we introduce two effective ways to construct unanswerable questions, namely, negative question sampling and context truncation, which enable our model to handle none value slots in the zero-shot DST setting. The extensive experiments show that our approaches substantially improve the existing zero-shot and few-shot results on MultiWoz. Moreover, compared to the fully trained baseline on the Schema-Guided Dialogue dataset, our approach shows better generalization ability in unseen domains.

This paper studies sentiment classification in the lifelong learning setting that incrementally learns a sequence of sentiment classification tasks. It proposes a new lifelong learning model (called L2PG) that can retain and selectively transfer the knowledge learned in the past to help learn the new task. A key innovation of this proposed model is a novel parameter-gate (p-gate) mechanism that regulates the flow or transfer of the previously learned knowledge to the new task. Specifically, it can selectively use the network parameters (which represent the retained knowledge gained from the previous tasks) to assist the learning of the new task t. Knowledge distillation is also employed in the process to preserve the past knowledge by approximating the network output at the state when task t-1 was learned. Experimental results show that L2PG outperforms strong baselines, including even multiple task learning.

Classifying and resolving coreferences of objects (e.g., product names) and attributes (e.g., product aspects) in opinionated reviews is crucial for improving the opinion mining performance. However, the task is challenging as one often needs to consider domain-specific knowledge (e.g., iPad is a tablet and has aspect resolution) to identify coreferences in opinionated reviews. Also, compiling a handcrafted and curated domain-specific knowledge base for each domain is very time consuming and arduous. This paper proposes an approach to automatically mine and leverage domain-specific knowledge for classifying objects and attribute coreferences. The approach extracts domain-specific knowledge from unlabeled review data and trains a knowledgeaware neural coreference classification model to leverage (useful) domain knowledge together with general commonsense knowledge for the task. Experimental evaluation on realworld datasets involving five domains (product types) shows the effectiveness of the approach

This paper focuses on learning domain-oriented language models driven by end tasks, which aims to combine the worlds of both general-purpose language models (such as ELMo and BERT) and domain-specific language understanding. We propose DomBERT, an extension of BERT to learn from both in-domain corpus and relevant domain corpora. This helps in learning domain language models with low-resources. Experiments are conducted on an assortment of tasks in aspect-based sentiment analysis (ABSA), demonstrating promising results.

This work introduces Focused-Variation Network (FVN), a novel model to control language generation. The main problems in previous controlled language generation models range from the difficulty of generating text according to the given attributes, to the lack of diversity of the generated texts. FVN addresses these issues by learning disjoint discrete latent spaces for each attribute inside codebooks, which allows for both controllability and diversity, while at the same time generating fluent text. We evaluate FVN on two text generation datasets with annotated content and style, and show state-of-the-art performance as assessed by automatic and human evaluations.

This paper studies the task of comparative preference classification (CPC). Given two entities in a sentence, our goal is to classify whether the first (or the second) entity is preferred over the other or no comparison is expressed at all between the two entities. Existing works either do not learn entity-aware representations well and fail to deal with sentences involving multiple entity pairs or use sequential modeling approaches that are unable to capture long-range dependencies between the entities. Some also use traditional machine learning approaches that do not generalize well. This paper proposes a novel Entity-aware Dependency-based Deep Graph Attention Network (ED-GAT) that employs a multi-hop graph attention over a dependency graph sentence representation to leverage both the semantic information from word embeddings and the syntactic information from the dependency graph to solve the problem. Empirical evaluation shows that the proposed model achieves the state-of-the-art performance in comparative preference classification.

In classification, there are usually some good features that are indicative of class labels. For example, in sentiment classification, words like good and nice are indicative of the positive sentiment and words like bad and terrible are indicative of the negative sentiment. However, there are also many common features (e.g., words) that are not indicative of any specific class (e.g., voice and screen, which are common to both sentiment classes and are not discriminative for classification). Although deep learning has made significant progresses in generating discriminative features through its powerful representation learning, we believe there is still room for improvement. In this paper, we propose a novel angle to further improve this representation learning, i.e., feature projection. This method projects existing features into the orthogonal space of the common features. The resulting projection is thus perpendicular to the common features and more discriminative for classification. We apply this new method to improve CNN, RNN, Transformer, and Bert based text classification and obtain markedly better results.

This paper analyzes the pre-trained hidden representations learned from reviews on BERT for tasks in aspect-based sentiment analysis (ABSA). Our work is motivated by the recent progress in BERT-based language models for ABSA. However, it is not clear how the general proxy task of (masked) language model trained on unlabeled corpus without annotations of aspects or opinions can provide important features for downstream tasks in ABSA. By leveraging the annotated datasets in ABSA, we investigate both the attentions and the learned representations of BERT pre-trained on reviews. We found that BERT uses very few self-attention heads to encode context words (such as prepositions or pronouns that indicating an aspect) and opinion words for an aspect. Most features in the representation of an aspect are dedicated to the fine-grained semantics of the domain (or product category) and the aspect itself, instead of carrying summarized opinions from its context. We hope this investigation can help future research in improving self-supervised learning, unsupervised learning and fine-tuning for ABSA. The pre-trained model and code can be found at https://github.com/howardhsu/BERT-for-RRC-ABSA.

The classic deep learning paradigm learns a model from the training data of a single task and the learned model is also tested on the same task. This paper studies the problem of learning a sequence of tasks (sentiment classification tasks in our case). After each sentiment classification task is learned, its knowledge is retained to help future task learning. Following this setting, we explore attention neural networks and propose a Bayes-enhanced Lifelong Attention Network (BLAN). The key idea is to exploit the generative parameters of naive Bayes to learn attention knowledge. The learned knowledge from each task is stored in a knowledge base and later used to build lifelong attentions. The constructed lifelong attentions are then used to enhance the attention of the network to help new task learning. Experimental results on product reviews from Amazon.com show the effectiveness of the proposed model.

Sparsity is regarded as a desirable property of representations, especially in terms of explanation. However, its usage has been limited due to the gap with dense representations. Most research progresses in NLP in recent years are based on dense representations. Thus the desirable property of sparsity cannot be leveraged. Inspired by Fourier Transformation, in this paper, we propose a novel Semantic Transformation method to bridge the dense and sparse spaces, which can facilitate the NLP research to shift from dense spaces to sparse spaces or to jointly use both spaces. Experiments using classification tasks and natural language inference task show that the proposed Semantic Transformation is effective.

Understanding neural models is a major topic of interest in the deep learning community. In this paper, we propose to interpret a general neural model comparatively. Specifically, we study the sequence-to-sequence (Seq2Seq) model in the contexts of two mainstream NLP tasks–machine translation and dialogue response generation–as they both use the seq2seq model. We investigate how the two tasks are different and how their task difference results in major differences in the behaviors of the resulting translation and dialogue generation systems. This study allows us to make several interesting observations and gain valuable insights, which can be used to help develop better translation and dialogue generation models. To our knowledge, no such comparative study has been done so far.

We study an end-to-end approach for conversational recommendation that dynamically manages and reasons over users’ past (offline) preferences and current (online) requests through a structured and cumulative user memory knowledge graph. This formulation extends existing state tracking beyond the boundary of a single dialog to user state tracking (UST). For this study, we create a new Memory Graph (MG) <-> Conversational Recommendation parallel corpus called MGConvRex with 7K+ human-to-human role-playing dialogs, grounded on a large-scale user memory bootstrapped from real-world user scenarios. MGConvRex captures human-level reasoning over user memory and has disjoint training/testing sets of users for zero-shot (cold-start) reasoning for recommendation. We propose a simple yet expandable formulation for constructing and updating the MG, and an end-to-end graph-based reasoning model that updates MG from unstructured utterances and predicts optimal dialog policies (eg recommendation) based on updated MG. The prediction of our proposed model inherits the graph structure, providing a natural way to explain policies. Experiments are conducted for both offline metrics and online simulation, showing competitive results.

We study an end-to-end approach for conversational recommendation that dynamically manages and reasons over users’ past (offline) preferences and current (online) requests through a structured and cumulative user memory knowledge graph. This formulation extends existing state tracking beyond the boundary of a single dialog to user state tracking (UST). For this study, we create a new Memory Graph (MG) <-> Conversational Recommendation parallel corpus called MGConvRex with 7K+ human-to-human role-playing dialogs, grounded on a large-scale user memory bootstrapped from real-world user scenarios. MGConvRex captures human-level reasoning over user memory and has disjoint training/testing sets of users for zero-shot (cold-start) reasoning for recommendation. We propose a simple yet expandable formulation for constructing and updating the MG, and an end-to-end graph-based reasoning model that updates MG from unstructured utterances and predicts optimal dialog policies (eg recommendation) based on updated MG. The prediction of our proposed model inherits the graph structure, providing a natural way to explain policies. Experiments are conducted for both offline metrics and online simulation, showing competitive results.

Our goal is to develop and deploy a virtual assistant health coach that can help patients set realistic physical activity goals and live a more active lifestyle. Since there is no publicly shared dataset of health coaching dialogues, the first phase of our research focused on data collection. We hired a certified health coach and 28 patients to collect the first round of human-human health coaching interaction which took place via text messages. This resulted in 2853 messages. The data collection phase was followed by conversation analysis to gain insight into the way information exchange takes place between a health coach and a patient. This was formalized using two annotation schemas: one that focuses on the goals the patient is setting and another that models the higher-level structure of the interactions. In this paper, we discuss these schemas and briefly talk about their application for automatically extracting activity goals and annotating the second round of data, collected with different health coaches and patients. Given the resource-intensive nature of data annotation, successfully annotating a new dataset automatically is key to answer the need for high quality, large datasets.

Question-answering plays an important role in e-commerce as it allows potential customers to actively seek crucial information about products or services to help their purchase decision making. Inspired by the recent success of machine reading comprehension (MRC) on formal documents, this paper explores the potential of turning customer reviews into a large source of knowledge that can be exploited to answer user questions. We call this problem Review Reading Comprehension (RRC). To the best of our knowledge, no existing work has been done on RRC. In this work, we first build an RRC dataset called ReviewRC based on a popular benchmark for aspect-based sentiment analysis. Since ReviewRC has limited training examples for RRC (and also for aspect-based sentiment analysis), we then explore a novel post-training approach on the popular language model BERT to enhance the performance of fine-tuning of BERT for RRC. To show the generality of the approach, the proposed post-training is also applied to some other review-based tasks such as aspect extraction and aspect sentiment classification in aspect-based sentiment analysis. Experimental results demonstrate that the proposed post-training is highly effective.

Dialogue systems are increasingly using knowledge bases (KBs) storing real-world facts to help generate quality responses. However, as the KBs are inherently incomplete and remain fixed during conversation, it limits dialogue systems’ ability to answer questions and to handle questions involving entities or relations that are not in the KB. In this paper, we make an attempt to propose an engine for Continuous and Interactive Learning of Knowledge (CILK) for dialogue systems to give them the ability to continuously and interactively learn and infer new knowledge during conversations. With more knowledge accumulated over time, they will be able to learn better and answer more questions. Our empirical evaluation shows that CILK is promising.

This paper proposes a novel end-to-end architecture for task-oriented dialogue systems. It is based on a simple and practical yet very effective sequence-to-sequence approach, where language understanding and state tracking tasks are modeled jointly with a structured copy-augmented sequential decoder and a multi-label decoder for each slot. The policy engine and language generation tasks are modeled jointly following that. The copy-augmented sequential decoder deals with new or unknown values in the conversation, while the multi-label decoder combined with the sequential decoder ensures the explicit assignment of values to slots. On the generation part, slot binary classifiers are used to improve performance. This architecture is scalable to real-world scenarios and is shown through an empirical evaluation to achieve state-of-the-art performance on both the Cambridge Restaurant dataset and the Stanford in-car assistant dataset.

Dialogue management (DM) plays a key role in the quality of the interaction with the user in a task-oriented dialogue system. In most existing approaches, the agent predicts only one DM policy action per turn. This significantly limits the expressive power of the conversational agent and introduces unwanted turns of interactions that may challenge users’ patience. Longer conversations also lead to more errors and the system needs to be more robust to handle them. In this paper, we compare the performance of several models on the task of predicting multiple acts for each turn. A novel policy model is proposed based on a recurrent cell called gated Continue-Act-Slots (gCAS) that overcomes the limitations of the existing models. Experimental results show that gCAS outperforms other approaches. The datasets and code are available at https://leishu02.github.io/.

Deep neural networks (DNNs) can fit (or even over-fit) the training data very well. If a DNN model is trained using data with noisy labels and tested on data with clean labels, the model may perform poorly. This paper studies the problem of learning with noisy labels for sentence-level sentiment classification. We propose a novel DNN model called NetAb (as shorthand for convolutional neural Networks with Ab-networks) to handle noisy labels during training. NetAb consists of two convolutional neural networks, one with a noise transition layer for dealing with the input noisy labels and the other for predicting ‘clean’ labels. We train the two networks using their respective loss functions in a mutual reinforcement manner. Experimental results demonstrate the effectiveness of the proposed model.

This paper focuses on two related subtasks of aspect-based sentiment analysis, namely aspect term extraction and aspect sentiment classification, which we call aspect term-polarity co-extraction. The former task is to extract aspects of a product or service from an opinion document, and the latter is to identify the polarity expressed in the document about these extracted aspects. Most existing algorithms address them as two separate tasks and solve them one by one, or only perform one task, which can be complicated for real applications. In this paper, we treat these two tasks as two sequence labeling problems and propose a novel Dual crOss-sharEd RNN framework (DOER) to generate all aspect term-polarity pairs of the input sentence simultaneously. Specifically, DOER involves a dual recurrent neural network to extract the respective representation of each task, and a cross-shared unit to consider the relationship between them. Experimental results demonstrate that the proposed framework outperforms state-of-the-art baselines on three benchmark datasets.

In this work, we propose an adversarial learning method for reward estimation in reinforcement learning (RL) based task-oriented dialog models. Most of the current RL based task-oriented dialog systems require the access to a reward signal from either user feedback or user ratings. Such user ratings, however, may not always be consistent or available in practice. Furthermore, online dialog policy learning with RL typically requires a large number of queries to users, suffering from sample efficiency problem. To address these challenges, we propose an adversarial learning method to learn dialog rewards directly from dialog samples. Such rewards are further used to optimize the dialog policy with policy gradient based RL. In the evaluation in a restaurant search domain, we show that the proposed adversarial dialog learning method achieves advanced dialog success rate comparing to strong baseline methods. We further discuss the covariate shift problem in online adversarial dialog learning and show how we can address that with partial access to user feedback.

Spam detection has long been a research topic in both academic and industry due to its wide applications. Previous studies are mainly focused on extracting linguistic or behavior features to distinguish the spam and legitimate reviews. Such features are either ineffective or take long time to collect and thus are hard to be applied to cold-start spam review detection tasks. Recent advance leveraged the neural network to encode the textual and behavior features for the cold-start problem. However, the abundant attribute information are largely neglected by the existing framework. In this paper, we propose a novel deep learning architecture for incorporating entities and their inherent attributes from various domains into a unified framework. Specifically, our model not only encodes the entities of reviewer, item, and review, but also their attributes such as location, date, price ranges. Furthermore, we present a domain classifier to adapt the knowledge from one domain to the other. With the abundant attributes in existing entities and knowledge in other domains, we successfully solve the problem of data scarcity in the cold-start settings. Experimental results on two Yelp datasets prove that our proposed framework significantly outperforms the state-of-the-art methods.

In this work, we present a hybrid learning method for training task-oriented dialogue systems through online user interactions. Popular methods for learning task-oriented dialogues include applying reinforcement learning with user feedback on supervised pre-training models. Efficiency of such learning method may suffer from the mismatch of dialogue state distribution between offline training and online interactive learning stages. To address this challenge, we propose a hybrid imitation and reinforcement learning method, with which a dialogue agent can effectively learn from its interaction with users by learning from human teaching and feedback. We design a neural network based task-oriented dialogue agent that can be optimized end-to-end with the proposed learning method. Experimental results show that our end-to-end dialogue agent can learn effectively from the mistake it makes via imitation learning from user teaching. Applying reinforcement learning with user feedback after the imitation learning stage further improves the agent’s capability in successfully completing a task.

End-to-end neural models show great promise towards building conversational agents that are trained from data and on-line experience using supervised and reinforcement learning. However, these models require a large corpus of dialogues to learn effectively. For goal-oriented dialogues, such datasets are expensive to collect and annotate, since each task involves a separate schema and database of entities. Further, the Wizard-of-Oz approach commonly used for dialogue collection does not provide sufficient coverage of salient dialogue flows, which is critical for guaranteeing an acceptable task completion rate in consumer-facing conversational agents. In this paper, we study a recently proposed approach for building an agent for arbitrary tasks by combining dialogue self-play and crowd-sourcing to generate fully-annotated dialogues with diverse and natural utterances. We discuss the advantages of this approach for industry applications of conversational agents, wherein an agent can be rapidly bootstrapped to deploy in front of users and further optimized via interactive learning from actual users of the system.

In this thesis proposal, we address the limitations of conventional pipeline design of task-oriented dialog systems and propose end-to-end learning solutions. We design neural network based dialog system that is able to robustly track dialog state, interface with knowledge bases, and incorporate structured query results into system responses to successfully complete task-oriented dialog. In learning such neural network based dialog systems, we propose hybrid offline training and online interactive learning methods. We introduce a multi-task learning method in pre-training the dialog agent in a supervised manner using task-oriented dialog corpora. The supervised training agent can further be improved via interacting with users and learning online from user demonstration and feedback with imitation and reinforcement learning. In addressing the sample efficiency issue with online policy learning, we further propose a method by combining the learning-from-user and learning-from-simulation approaches to improve the online interactive learning efficiency.

Aspect sentiment classification (ASC) is a fundamental task in sentiment analysis. Given an aspect/target and a sentence, the task classifies the sentiment polarity expressed on the target in the sentence. Memory networks (MNs) have been used for this task recently and have achieved state-of-the-art results. In MNs, attention mechanism plays a crucial role in detecting the sentiment context for the given target. However, we found an important problem with the current MNs in performing the ASC task. Simply improving the attention mechanism will not solve it. The problem is referred to as target-sensitive sentiment, which means that the sentiment polarity of the (detected) context is dependent on the given target and it cannot be inferred from the context alone. To tackle this problem, we propose the target-sensitive memory networks (TMNs). Several alternative techniques are designed for the implementation of TMNs and their effectiveness is experimentally evaluated.

One key task of fine-grained sentiment analysis of product reviews is to extract product aspects or features that users have expressed opinions on. This paper focuses on supervised aspect extraction using deep learning. Unlike other highly sophisticated supervised deep learning models, this paper proposes a novel and yet simple CNN model employing two types of pre-trained embeddings for aspect extraction: general-purpose embeddings and domain-specific embeddings. Without using any additional supervision, this model achieves surprisingly good results, outperforming state-of-the-art sophisticated existing methods. To our knowledge, this paper is the first to report such double embeddings based CNN model for aspect extraction and achieve very good results.

Although many sentiment lexicons in different languages exist, most are not comprehensive. In a recent sentiment analysis application, we used a large Chinese sentiment lexicon and found that it missed a large number of sentiment words in social media. This prompted us to make a new attempt to study sentiment lexicon expansion. This paper first poses the problem as a PU learning problem, which is a new formulation. It then proposes a new PU learning method suitable for our problem using a neural network. The results are enhanced further with a new dictionary-based technique and a novel polarity classification technique. Experimental results show that the proposed approach outperforms baseline methods greatly.

Traditional supervised learning makes the closed-world assumption that the classes appeared in the test data must have appeared in training. This also applies to text learning or text classification. As learning is used increasingly in dynamic open environments where some new/test documents may not belong to any of the training classes, identifying these novel documents during classification presents an important problem. This problem is called open-world classification or open classification. This paper proposes a novel deep learning based approach. It outperforms existing state-of-the-art techniques dramatically.

This paper makes a focused contribution to supervised aspect extraction. It shows that if the system has performed aspect extraction from many past domains and retained their results as knowledge, Conditional Random Fields (CRF) can leverage this knowledge in a lifelong learning manner to extract in a new domain markedly better than the traditional CRF without using this prior knowledge. The key innovation is that even after CRF training, the model can still improve its extraction with experiences in its applications.

Machine learning (ML) has been successfully used as a prevalent approach to solving numerous NLP problems. However, the classic ML paradigm learns in isolation. That is, given a dataset, an ML algorithm is executed on the dataset to produce a model without using any related or prior knowledge. Although this type of isolated learning is very useful, it also has serious limitations as it does not accumulate knowledge learned in the past and use the knowledge to help future learning, which is the hallmark of human learning and human intelligence. Lifelong machine learning (LML) aims to achieve this capability. Specifically, it aims to design and develop computational learning systems and algorithms that learn as humans do, i.e., retaining the results learned in the past, abstracting knowledge from them, and using the knowledge to help future learning. In this tutorial, we will introduce the existing research of LML and to show that LML is very suitable for NLP tasks and has potential to help NLP make major progresses.