Toxic language, such as hate speech, can deter users from participating in online communities and enjoying popular platforms. Previous approaches to detecting toxic language and norm violations have been primarily concerned with conversations from online forums and social media, such as Reddit and Twitter. These approaches are less effective when applied to conversations on live-streaming platforms, such as Twitch and YouTube Live, as each comment is only visible for a limited time and lacks a thread structure that establishes its relationship with other comments. In this work, we share the first NLP study dedicated to detecting norm violations in conversations on live-streaming platforms. We define norm violation categories in live-stream chats and annotate 4,583 moderated comments from Twitch. We articulate several facets of live-stream data that differ from other forums, and demonstrate that existing models perform poorly in this setting. By conducting a user study, we identify the informational context humans use in live-stream moderation, and train models leveraging context to identify norm violations. Our results show that appropriate contextual information can boost moderation performance by 35%.

Empowering language is important in many real-world contexts, from education to workplace dynamics to healthcare. Though language technologies are growing more prevalent in these contexts, empowerment has seldom been studied in NLP, and moreover, it is inherently challenging to operationalize because of its implicit nature. This work builds from linguistic and social psychology literature to explore what characterizes empowering language. We then crowdsource a novel dataset of Reddit posts labeled for empowerment, reasons why these posts are empowering to readers, and the social relationships between posters and readers. Our preliminary analyses show that this dataset, which we call TalkUp, can be used to train language models that capture empowering and disempowering language. More broadly, TalkUp provides an avenue to explore implication, presuppositions, and how social context influences the meaning of language.