Clarifying questions are an integral component of modern information retrieval systems, directly impacting user satisfaction and overall system performance. Poorly formulated questions can lead to user frustration and confusion, negatively affecting the system’s performance. This research addresses the urgent need to identify and leverage key features that contribute to the classification of clarifying questions, enhancing user satisfaction. To gain deeper insights into how different features influence user satisfaction, we conduct a comprehensive analysis, considering a broad spectrum of lexical, semantic, and statistical features, such as question length and sentiment polarity. Our empirical results provide three main insights into the qualities of effective query clarification: (1) specific questions are more effective than generic ones; (2) the subjectivity and emotional tone of a question play a role; and (3) shorter and more ambiguous queries benefit significantly from clarification. Based on these insights, we implement feature-integrated user satisfaction prediction using various classifiers, both traditional and neural-based, including random forest, BERT, and large language models. Our experiments show a consistent and significant improvement, particularly in traditional classifiers, with a minimum performance boost of 45%. This study presents invaluable guidelines for refining the formulation of clarifying questions and enhancing both user satisfaction and system performance.
Generating synthetic training data based on large language models (LLMs) for ranking models has gained attention recently. Prior studies use LLMs to build pseudo query-document pairs by generating synthetic queries from documents in a corpus. In this paper, we propose a new perspective of data augmentation: generating synthetic documents from queries. To achieve this, we propose DocGen, that consists of a three-step pipeline that utilizes the few-shot capabilities of LLMs. DocGen pipeline performs synthetic document generation by (i) expanding, (ii) highlighting the original query, and then (iii) generating a synthetic document that is likely to be relevant to the query. To further improve the relevance between generated synthetic documents and their corresponding queries, we propose DocGen-RL, which regards the estimated relevance of the document as a reward and leverages reinforcement learning (RL) to optimize DocGen pipeline. Extensive experiments demonstrate that DocGen pipeline and DocGen-RL significantly outperform existing state-of-theart data augmentation methods, such as InPars, indicating that our new perspective of generating documents leverages the capacity of LLMs in generating synthetic data more effectively. We release the code, generated data, and model checkpoints to foster research in this area.
Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an important direction for improving the quality of the system response. Namely, for cases when a user request is not specific enough for a conversation system to provide an answer right away, it is desirable to ask a clarifying question to increase the chances of retrieving a satisfying answer. To address the problem of ‘asking clarifying questions in open-domain dialogues’: (1) we collect and release a new dataset focused on open-domain single- and multi-turn conversations, (2) we benchmark several state-of-the-art neural baselines, and (3) we propose a pipeline consisting of offline and online steps for evaluating the quality of clarifying questions in various dialogues. These contributions are suitable as a foundation for further research.