Despite the excellent performance of black box approaches to modeling sentiment and emotion, lexica (sets of informative words and associated weights) that characterize different emotions are indispensable to the NLP community because they allow for interpretable and robust predictions. Emotion analysis of text is increasing in popularity in NLP; however, manually creating lexica for psychological constructs such as empathy has proven difficult. This paper automatically creates empathy word ratings from document-level ratings. The underlying problem of learning word ratings from higher-level supervision has to date only been addressed in an ad hoc fashion and has not used deep learning methods. We systematically compare a number of approaches to learning word ratings from higher-level supervision against a Mixed-Level Feed Forward Network (MLFFN), which we find performs best, and use the MLFFN to create the first-ever empathy lexicon. We then use Signed Spectral Clustering to gain insights into the resulting words. The empathy and distress lexica are publicly available at: http://www.wwbp.org/lexica.html.

Trustfulness — one’s general tendency to have confidence in unknown people or situations — predicts many important real-world outcomes such as mental health and likelihood to cooperate with others such as clinicians. While data-driven measures of interpersonal trust have previously been introduced, here, we develop the first language-based assessment of the personality trait of trustfulness by fitting one’s language to an accepted questionnaire-based trust score. Further, using trustfulness as a type of case study, we explore the role of questionnaire size as well as word count in developing language-based predictive models of users’ psychological traits. We find that leveraging a longer questionnaire can yield greater test set accuracy, while, for training, we find it beneficial to include users who took smaller questionnaires which offers more observations for training. Similarly, after noting a decrease in individual prediction error as word count increased, we found a word count-weighted training scheme was helpful when there were very few users in the first place.

Individuals express their locus of control, or “control”, in their language when they identify whether or not they are in control of their circumstances. Although control is a core concept underlying rhetorical style, it is not clear whether control is expressed by how or by what authors write. We explore the roles of syntax and semantics in expressing users’ sense of control –i.e. being “controlled by” or “in control of” their circumstances– in a corpus of annotated Facebook posts. We present rich insights into these linguistic aspects and find that while the language signaling control is easy to identify, it is more challenging to label it is internally or externally controlled, with lexical features outperforming syntactic features at the task. Our findings could have important implications for studying self-expression in social media.

Nowcasting based on social media text promises to provide unobtrusive and near real-time predictions of community-level outcomes. These outcomes are typically regarding people, but the data is often aggregated without regard to users in the Twitter populations of each community. This paper describes a simple yet effective method for building community-level models using Twitter language aggregated by user. Results on four different U.S. county-level tasks, spanning demographic, health, and psychological outcomes show large and consistent improvements in prediction accuracies (e.g. from Pearson r=.73 to .82 for median income prediction or r=.37 to .47 for life satisfaction prediction) over the standard approach of aggregating all tweets. We make our aggregated and anonymized community-level data, derived from 37 billion tweets – over 1 billion of which were mapped to counties, available for research.

Computational detection and understanding of empathy is an important factor in advancing human-computer interaction. Yet to date, text-based empathy prediction has the following major limitations: It underestimates the psychological complexity of the phenomenon, adheres to a weak notion of ground truth where empathic states are ascribed by third parties, and lacks a shared corpus. In contrast, this contribution presents the first publicly available gold standard for empathy prediction. It is constructed using a novel annotation methodology which reliably captures empathy assessments by the writer of a statement using multi-item scales. This is also the first computational work distinguishing between multiple forms of empathy, empathic concern, and personal distress, as recognized throughout psychology. Finally, we present experimental results for three different predictive models, of which a CNN performs the best.

Counterfactual statements, describing events that did not occur and their consequents, have been studied in areas including problem-solving, affect management, and behavior regulation. People with more counterfactual thinking tend to perceive life events as more personally meaningful. Nevertheless, counterfactuals have not been studied in computational linguistics. We create a counterfactual tweet dataset and explore approaches for detecting counterfactuals using rule-based and supervised statistical approaches. A combined rule-based and statistical approach yielded the best results (F1 = 0.77) outperforming either approach used alone.