Ashutosh Joshi


2023

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Deep Metric Learning to Hierarchically Rank - An Application in Product Retrieval
Kee Kiat Koo | Ashutosh Joshi | Nishaanth Reddy | Karim Bouyarmane | Ismail Tutar | Vaclav Petricek | Changhe Yuan
Proceedings of the 2023 Conference on Empirical Methods in Natural Language Processing: Industry Track

Most e-commerce search engines use customer behavior signals to augment lexical matching and improve search relevance. Many e-commerce companies like Amazon, Alibaba, Ebay etc. operate in multiple countries with country specific stores. However, customer behavior data is sparse in newer stores. To compensate for sparsity of behavioral data in low traffic stores, search engines often use cross-listed products in some form. However, cross-listing across stores is not uniform and in many cases itself sparse. In this paper, we develop a model to identify duplicate and near-duplicate products across stores. Such a model can be used to unify product catalogs worldwide, improve product meta-data or as in our case, use near-duplicate products across multiple to improve search relevance. To capture the product similarity hierarchy, we develop an approach that integrates retrieval and ranking tasks across multiple languages in a single step based on a novel Hierarchical Ranked Multi Similarity (HRMS) Loss that combines Multi-Similarity (MS) loss and Hierarchical Triplet Loss to learn a hierarchical metric space. Our method outperforms strong baselines in terms of catalog coverage and precision of the mappings. We also show via online A/B tests that the product mappings found by our method are successful at improving search quality in low traffic stores, measured in rate of searches with at least one click, significantly by 0.8% and improving cold start product engagement measured as new product clicks significantly by 1.72% in established stores.

2022

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Augmenting Training Data for Massive Semantic Matching Models in Low-Traffic E-commerce Stores
Ashutosh Joshi | Shankar Vishwanath | Choon Teo | Vaclav Petricek | Vishy Vishwanathan | Rahul Bhagat | Jonathan May
Proceedings of the 2022 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Track

Extreme multi-label classification (XMC) systems have been successfully applied in e-commerce (Shen et al., 2020; Dahiya et al., 2021) for retrieving products based on customer behavior. Such systems require large amounts of customer behavior data (e.g. queries, clicks, purchases) for training. However, behavioral data is limited in low-traffic e-commerce stores, impacting performance of these systems. In this paper, we present a technique that augments behavioral training data via query reformulation. We use the Aggregated Label eXtreme Multi-label Classification (AL-XMC) system (Shen et al., 2020) as an example semantic matching model and show via crowd-sourced human judgments that, when the training data is augmented through query reformulations, the quality of AL-XMC improves over a baseline that does not use query reformulation. We also show in online A/B tests that our method significantly improves business metrics for the AL-XMC model.

2003

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Question Answering via Bayesian Inference on Lexical Relations
Ganesh Ramakrishnan | Apurva Jadhav | Ashutosh Joshi | Soumen Chakrabarti | Pushpak Bhattacharyya
Proceedings of the ACL 2003 Workshop on Multilingual Summarization and Question Answering