Mental health conversational agents (a.k.a. chatbots) are widely studied for their potential to offer accessible support to those experiencing mental health challenges. Previous surveys on the topic primarily consider papers published in either computer science or medicine, leading to a divide in understanding and hindering the sharing of beneficial knowledge between both domains. To bridge this gap, we conduct a comprehensive literature review using the PRISMA framework, reviewing 534 papers published in both computer science and medicine. Our systematic review reveals 136 key papers on building mental health-related conversational agents with diverse characteristics of modeling and experimental design techniques. We find that computer science papers focus on LLM techniques and evaluating response quality using automated metrics with little attention to the application while medical papers use rule-based conversational agents and outcome metrics to measure the health outcomes of participants. Based on our findings on transparency, ethics, and cultural heterogeneity in this review, we provide a few recommendations to help bridge the disciplinary divide and enable the cross-disciplinary development of mental health conversational agents.

Emotions are experienced and expressed differently across the world. In order to use Large Language Models (LMs) for multilingual tasks that require emotional sensitivity, LMs must reflect this cultural variation in emotion. In this study, we investigate whether the widely-used multilingual LMs in 2023 reflect differences in emotional expressions across cultures and languages. We find that embeddings obtained from LMs (e.g., XLM-RoBERTa) are Anglocentric, and generative LMs (e.g., ChatGPT) reflect Western norms, even when responding to prompts in other languages. Our results show that multilingual LMs do not successfully learn the culturally appropriate nuances of emotion and we highlight possible research directions towards correcting this.

Metaphors are highly creative constructs of human language that grow old and eventually die. Popular datasets used for metaphor processing tasks were constructed from dated source texts. In this paper, we propose NewsMet, a large high-quality contemporary dataset of news headlines hand-annotated with metaphorical verbs. The dataset comprises headlines from various sources including political, satirical, reliable and fake. Our dataset serves the purpose of evaluation for the tasks of metaphor interpretation and generation. The experiments reveal several insights and limitations of using LLMs to automate metaphor processing tasks as frequently seen in the recent literature. The dataset is publicly available for research purposes https://github.com/AxleBlaze3/NewsMet_Metaphor_Dataset.

In this paper, we present a minimally-supervised approach to identify human needs expressed in tweets. Taking inspiration from Frustration-Aggression theory, we trained RoBERTa model to classify tweets expressing frustration which serves as an indicator of unmet needs. Although the notion of frustration is highly subjective and complex, the findings support the use of pretrained language model in identifying tweets with unmet needs. Our study reveals the major causes behind feeling frustrated during the lockdown and the second wave of the COVID-19 pandemic in India. Our proposed approach can be useful in timely identification and prioritization of emerging human needs in the event of a crisis.

Metaphors are creative cognitive constructs that are employed in everyday conversation to describe abstract concepts and feelings. Prevalent conceptual metaphors such as WAR, MONSTER, and DARKNESS in COVID-19 online discourse sparked a multi-faceted debate over their efficacy in communication, resultant psychological impact on listeners, and their appropriateness in social discourse. In this work, we investigate metaphors used in discussions around COVID-19 on Indian Twitter. We observe subtle transitions in metaphorical mappings as the pandemic progressed. Our experiments, however, didn’t indicate any affective impact of WAR metaphors on the COVID-19 discourse.